Employers, HR
Management Consultation
Management consultation is available to all supervisors and managers on an unlimited basis. Managers and supervisors may contact our clinical staff for any human resources issues.
We believe that one key to the success of an employee assistance program is its support for human resource professionals and supervisory staff in intervening with employees when personal problems are affecting their job performance.
Web HR Resource
You’ll find articles and Web resources to help you solve the problems you encounter in managing people. Our web resources include education course modules covering the full range of employee compliance issues, critical employment practice issues, and management training. Online compliance courses include Violence in the Workplace, Sexual Harassment and Discrimination, and Drug and Alcohol Training.
Mediation Services
We utilize alternative dispute resolution (ADR) in which our trained counselors work with the parties involved to resolve their differences and come to an agreeable outcome. Once both parties have discussed their side, the counselor assists in clarifying the issue and works with the parties to resolve the conflict.
Critical Incident Stress Debriefings (CISD)
Critical incidents, including instances of workplace violence, accidents, natural disasters, Lay-Off and or employee deaths can have a devastating impact on workplace productively – not only affecting individuals, but entire work teams and business units. The goal of our trauma response program is to minimize the damage created by the incident and speed the recovery process for employees and the organization.
Drug-Free Workplace and DOT Compliance Programs
Drug-Free workplace compliance requires creating a Drug-Free Workplace policy, contacting drug and alcohol awareness training, and offering treatment options for employees. Our consultants have extensive experience in developing, implementing, and enforcing substance abuse and drug testing policies and procedures for all employees, including those commercial drivers under DOT jurisdiction.
Management Referral
Our consultation and training help supervisors and managers recognize troubled employees and successfully refer them to the EAP. We serve as a key management tool that assists in returning a troubled employee to a level of optimal functioning.
Account Manager
The Account Manager plays a pivotal role in managing services, client relationships, addressing any pertinent issues, assisting with the development of procedural guidelines, and examining ways to maximize utilization and improve outcomes. We believe that working closely with our clients is key to the success of an EAP.
Utilization Report
We analyze the reasons in consultation with the employer and take immediate steps to redress the situation.
HR Webinars
Our web library provides webinars for HR professionals on many topics. From trainers and facilitators to managers, consultants, and keep learning professionals up to date on the latest soft skill training ideas and resources.
Employee Orientation
The orientation introduces employees to the EAP and explains reasons for using the EAP as well as methods of accessing the program. The training is designed to build trust and encourage self-referrals in the early stages of problem development
Fitness for Duty
The program help employee’s re-entry into the workplace and helps to evaluate a person’s physical, mental, and emotional level in accordance to the specific requirements of a job.
Supervisory Orientation
The training teaches skills that, through practice, greatly decrease the chance of an adverse response and increase successful referrals. The training also explores the definition of deficient job performance so supervisors can more clearly identify an employee who needs a referral and how to use those to improve performance and productivity.