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The Employee Assistance Program (EAP) is a personal counseling service provided as an employee benefit. It is completely confidential and paid for by the employer. There is no co-pay or out-of-pocket cost for EAP services.

The professional counselors at Charles Nechtem Associates, Inc. can provide support, counseling and coaching over the phone or by e-mail, or refer you to a therapist near your home or workplace.

indian businesswoman receiving bad news over the phone

With Charles Nechtem Associates, Inc. EAP, employees have:

  • Immediate access to our toll-free line 24 hours a day, 7 days a week, 365 days a year
  • 24/7 e-counseling
  • Text us from mobile app or website
  • Set up virtual appointment with EAP couinselor
  • Access to professional counselors who possess either a master’s degree or Ph.D. and have 5 or more years of experience in the counseling field
  • Access to English, Spanish and French speaking therapists and language interpretation services for other languages
  • Counseling services available to all household members


Reasons For Using Your Employee Assistance Program

•  Alcohol or drug abuse
•  Anxiety
•  Balancing personal & professional life
•  Child and family issues
•  Childcare referrals
•  Dealing with change
•  Debt and money management
•  Depression
•  Dissatisfaction with work
•  Domestic violence
•  Eldercare referrals
•  Executive coaching
•  Family issues
•  Feeling overwhelmed
•  Finding day care or elder care
•  Grief
•  Job and career coaching

•  Job stress
•  Legal referral services
•  Life improvement
•  Long-term care counseling
•  Low cost housing referrals
•  Marital issues
•  Parenting
•  Practicing mindfulness
•  Problems with a child
•  Problems with a co-worker
•  Problems with a supervisor
•  Relationship issues
•  Smoking cessation
•  Supervisory training and coaching
•  Time management
•  Work issues

Access EAP

Access EAP It’s easy and fast by phone, email, text and website.

Interactive Self-Help Library

Take training courses on numerous topics, build skills for personal and professional growth.

CNA Mobile App

The CNA App is available on Apple IOS and Android devices.

Work-Life Program

Work/Life services are available 24/7 through the phone, mobile app or web self-help library which contains a variety of topics.

Employer, HR

Support the growth and development of managerial skills among your workforces.

User Frequently Asked Questions

Find answers to common questions.

Accessing EAP is Easy and Fast

  • By Phone: 24/7 toll-free multi-lingual line talk to a master’s or Ph.D. level clinician without the use of hold, transfer or triage services.
  • E-counseling: email a counselor at
  • Text: Text us via mobile app or member website. 
  • Virtual EAP Counseling: Set up a virtual counseling appointment with EAP counselors via text message. 
  • Mobile APP: Convenient one touch call button, text message and Therapist Referral Questionnaire.
  • Therapist Referral Questionnaire via website and mobile app. 

CNA Mobile App

  • 24/ Call us at your fingertips
  • Email your concern at
  • Text counselor and/or schedule a virtual appointment with an EAP counselor at your convenience
  • Submit your therapist referral questionnaire and the counselor will send you 3 matched therapists via your preferred contact method
  • Access interactive self -help wellness library with 25,000 resources

CNA Assistance Apps are available at Apple App Store and Google Play 


The work/life program is designed to assist employees with balancing their work obligations and personal responsibilities, allowing them to be more focused and effective on the job.  With our Work/Life services employees can access help with 24/7 toll-free number and visit our self-help library which contains a variety of common work-life issues.

Child Care

Information on becoming a parent, adopting a child, and developing parenting skills, resources and referral to academic services, enrichment programs, childcare centers, school-age care, family day care providers, before & after school care, in-home/nanny agencies care, public & private schools, summer resident camps, special needs care, summer day camps, back up/drop in programs.

Eldercare Consultations

Resources on eldercare services utilizing a continually updated national database of 1.2 million elder care services nationwide, recommendations for in-home services, community resources, adult day care, retirement communities, nursing homes, assisted living facilities, home and community-based services, transportation services, legal and financial services, and elder law attorneys.

Financial Consultation

Personalized referrals to financial programs and financial planners that cover personal, real estate, legal issues, tax matters, income tax preparation and credit/debt services.  Our financial network consists of over 2500 available financial assistance programs nationwide.


Advice on a wide variety of topics including real estate, taxes, elder care, consumer law and more. Our legal network consists of over 250,000 legal providers nationwide.

Building a Healthy Lifestyle

This program provides an overview of a healthy lifestyle, understanding the basics of health and wellness, the role of exercise when changing dietary habits and setting/achieving health goals.

Coping with Anxiety

Provides training on understanding anxiety and learning the difference in normal feelings of stress vs. feelings of anxiety.  Assists individuals in defining, identifying, and understanding how thoughts and ideas can affect anxiety and provide individualized treatment plans for working through anxiety.

Smoking Cessation

Provides tips on managing cravings, making it through the first few days, managing stress and irritability, tips to reduce weight gain and teaches healthy habits to replace smoking. In addition, our counselors help individuals learn the facts about smoking and tobacco use, understand the motivation behind quitting, clarify why a person has decided to quit smoking, identifies the traits behind addiction and provides resources to assist in smoking cessation.

Identity Theft Services

Toll-free access to identity theft specialists who provide support, answers, and step-by step guidance to expedite recovery from identity theft and re-establish the victim’s good name and credit rating. Access to legal and finance assistances.

Caregiver Resources

Caregiving takes many forms. We know we are helping, but we don’t think of ourselves as caregivers. Caregiving can be one of life’s most challenging issues, over time we can also become exhausted and stressed. Members can get help from phone counseling and finding local resources and information on medical and home care needs.

Help is a phone call away.
Call us at 1 (800) 531-0200